The management solution Technical Assistance helps manage control points and execution processes, providing controls directly related to procedures of customer service and service provision.
In addition, it manages assistance, including control of technicians in charge, through all customer service processes, enabling online tracking of services executed.
Processes
Control of contracts of service provision maintenance and preventive maintenance
Planning and allocation of technicians according to their skills and knowledge
Control of technician's agenda
Control of customer service process
Generation of quotations and service orders
FAQ (Frequently Asked Questions)
Benefits
Flexibility for definition of the best customer service process
Effective management of quotations and service orders
Management of technicians' agenda
Standardization of service execution and provision
Better management of service provision expenses
Satisfaction of customers due to better service provided
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