Technical Assistance


Solution Summary

The management solution Technical Assistance helps manage control points and execution processes, providing controls directly related to procedures of customer service and service provision.

In addition, it manages assistance, including control of technicians in charge, through all customer service processes, enabling online tracking of services executed.
 

 

Processes

  • Control of contracts of service provision maintenance and preventive maintenance
  • Planning and allocation of technicians according to their skills and  knowledge
  • Control of technician's agenda
  • Control of customer service process
  • Generation of quotations and service orders
  • FAQ (Frequently Asked Questions)

 

Benefits

  • Flexibility for definition of the best customer service process
  • Effective management of quotations and service orders
  • Management of technicians' agenda
  • Standardization of service execution and provision
  • Better management of service provision expenses
  • Satisfaction of customers due to better service provided

 

Hiring

Demonstrations

Virtual Recorded Demonstration

Virtual Online

Check the online demonstration and sign up!

On-Site Demonstration (CPR-SP)

Value-added
Services

Training
Hardware

Hardware solutions that are tailor-made for your company. Check it out!

Complementary Software

TOTVS offers the best solutions in Complementary Software. Our partners are Microsoft, IBM, Oracle, Novell,  among others. Check it out!

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Cases

Mabel

"Foi um pioneirismo da Mabel implementar todas as aplicações TOTVS com banco de dados Progress. A TI Mabel tem a missão de ser um forte parceiro...


Rossetti

"Before TOTVS, up to 1999, we had no base installed, therefore the controls had no standardization. With the adoption of the ERP, we managed to...


Gemacom Tech

"We chose to carry out the implementation through TOTVS Ocean because we knew that a qualified technician would conduct the process well. The...


UNIGEL - PLASTIGLAS

"With TOTVS Software, you can do everything. We have all the modules: distribution, inventories, purchases, sales, financials, invoicing, etc. The...


Marcegaglia do Brasil

"Today, adopting management software, company directors do not live without system charts anymore, easily viewed in their offices. They can have an...


Gravia

"Since we are already TOTVS clients, with the EMS system, it was our first option. We were readily assisted and the solutions were appropriate. We...


Gama Italy

"After registering a constant growth in our business, we identified that the ERP we had was not the most appropriate one for our company. Thus, we...


Aliança Metalúrgica S.A

"Our scenario has considerably changed after operation of this solution, since September of 2007. Monthly income increased from R$ 11.5 million to R$...


Troller Auto Peças

"The new system directly benefited six people. The main gain for us was the speed, since now I can generate accurate reports of the monthly invoicing...


Volkswagen

"Before deploying TOTVS tool, we used to reach a smaller part of the country, and the dissemination of content across the car dealer network was very...


Celulose Irani

"The integration of the TOTVS solutions in Irani brought us many positive results. We enabled projects and improved tight and high-cost processes....


Trevinho

"In almost 10 years of partnership, we are satisfied with the performance of solutions and we have plans to improve their use. Today, our data are...


Tigre

"When we decided to deploy an online training program, we needed an e-learning tool that would easily allow Tiger's internal areas to develop the...


Seven Boys

"We just ended the operating support and implemented the business support. Now, we have more time to work on improvements and not only just put out...


OSG Sulamericana

"The quality and integration of data enable information to be extracted in order to make strategic decisions." Milton Saito, administrative and...


Helibras

"TOTVS is really a partner for the development of our company. We believe that only solid companies with consistent processes in our country can...


Gruber Industrial

"As the company grew fast, we thought it was important to improve the management system and the sales representative portal as well. Therefore, we...