Number of Professionals
Serra (Great Vitória), State of Espírito Santo - Brazil
Biancogres is one of the most modern porcelain industries in the world. Its history is based on excellence, quality, technology and respect for the environment.
The company was the first of the sector to be certified by ISO rule 9001:2008. It obeys strict methods of quality control and delivery of raw-material previously evaluated in laboratories, besides using advanced production techniques. All this care results in an elegant, versatile and desired design, leaving the mark present in major decor exhibitions, construction and building materials stores in Brazil.
- Need to carry out quicker, safer and more integrated transactions
- Union and sedimentation of the processes of two Biancogres factories (Biancogres and Incesa)
- System Integration
- Continuous improvement of factory processes
- Provision of updated information, enabling a more accurate decision making process (BI solution)
- Integration of factory processes and smart use of information
TOTVS Products and Services to this Customer
- Fixed Assets
- Call Center
- Management Accounting
- Import (Easy Import Control)
- Inventories and Costs
- Personnel Management
- Tax Records
- Planning and Production Control (PPC)
- Electronic Attendance Control
TOTVS followed the growth Biancogres, evolving their products with their customer's, accompanying market changes and meeting all new needs. This combined growth established a trustworthy relationship between the two companies. In a survey conducted by Biancogres, regarding their satisfaction with the services rendered by TOTVS, there was no percentage of dissatisfaction and each year, this index increases concerning TOTVS.
“We chose to use TOTVS ERP right in the beginning of Biancogres activities in 2009. This is because we already knew the software and liked it a lot. Indeed, TOTVS did not let us down because, ever since, we have been growing approximately 10% per year and it has supported our growth.
To have an idea, we manufacture over 1.5 million square meters of ceramics per month. TOTVS service is perfect and we can always count on a team of qualified professionals. We also had some developments together as collectors who allow the system's remote access to our external representatives. Also, every time we update a version, TOTVS team visits us to teach us how to use the system's new functionalities”.
Wanisay Thompson, Biancogres IT coordinator.