About the client
Chenson was formally established in 1996 in the city of Guadalajara, state of Jalisco, with only 32 employees. The company now has 17 branches and is currently one of the most recognized brands within the market for importing, distributing and commercializing purses and backpacks. Since it was founded, the company has undergone a series of changes which allowed it to expand not only geographically, but technologically as well.
The diversity of its product portfolio encompasses everything from women’s purses, to backpacks and luggage items. Besides its own brands Chenson and 1818, the company possesses 17 licenses, including Pantera Rosa, Fulanitos and Snoopy.
High demand for control and communication
Process management difficulties
Easy-of-use and response time
Product adapted to the needs of the company
TOTVS Products and Services for this client
Inventory and Costs, Financial and Accounting
Distribution, Logistics and Storage Management – TMS and OMS
Store Management: Point of Sale / CRM and Call Center / Budget Planning and Control
Human Resources Management and Payroll
“One of the most customized processes we have is importing. Therefore, we needed to develop and customize our own module based on the standard system structure. This was made possible by using the tools provided by TOTVS, which turned it into a quick and simple process with truly positive results. This development was easily adapted in only one month, given the solution counts on the help of some models, along with technical support by the TOTVS team.”
“So far, the working with TOTVS has been a good experience. We have already begun to see the results we expected and there was no need for an extensive training process. During this first stage, the system has approximately 40 competing users. In the second stage, there will be 80; in the third, 110.” Felipe Vidaurri, Systems Manager
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