Coconal
Customer's Name
COCONAL
Head Office
Mexico City - MEXICO
Website
http://www.coconal.com/
TOTVS Department
Services
Activity Field
Construction of highways
About COCONAL
With 62 years successfully operating in the market, COCONAL is a Mexican company with vast experience in the construction of roads, highways, airports, bridges and waterworks such as dens, channels and harbors, as well as in the granting, operation, conservation and maintenance of roads.
It currently has over five hundred employees a and two thousand workers dedicated to labor force, which allows the company to be effective in approximately twenty simultaneous projects in several parts of the country.
Among the many commitments that COCONAL has, there is the deployment of a service to federal highway users named Highway Service, to which a call center was put together to receive any emergencies in the highway network, aiming at sending this need to different help services, such as the local police, the State police, the federal police, firemen, ambulances and the public ministry, as well as mechanical services, tow trucks, fuel and tourism services, among others.
Challenges
- Technological development and innovation
- Productivity increase
- Quick response to new requirements
- Improvement of customer service
Solutions
- Quality Management
- Technical Assistance - Field Service
TOTVS Products & Services to the Customer
Why TOTVS
Five different companies were analyzed and TOTVS was chosen due to the flexibility that the solution offered to adapt to the specific requirements that SCT needed for the call center.
Testimonials
"We analyzed five different companies and chose TOTVS due to the flexibility that the solution offered seemed to adapt to the specific requirements that SCT needed for this call center".
To this day, and after a little over e year in operation, the solution did not present any inconvenient, on the contrary. Besides, we rely on the professionalism for management and follow-up of projects by TOTVS" says engineer Alejandro Arenas, director of COCONAL.
