AES Eletropaulo

Client's trade name

AES Eletropaulo

Location (headquarters) – site

Rua Lourenço Marques, 158

São Paulo/ SP

Segment
Legal

Number of employees

4 thousand employees

TOTVS Products & Services for this client

• TOTVS Legal
• Added Value Services (Legal BPO)

Title that relates to the TOTVS partnership's main benefit

TOTVS Legal solution along with BPO makes a difference for AES Eletropaulo

Paragraph (500 characters) on the client (market position and differentiation, size, characteristics)

EAS Eletropaulo is the largest electric energy distributor in Latin America in terms of revenue and is present in 24 municipalities of the Greater São Paulo, including the capital. It has approximately four thousand direct employees and over five million consumers. To meet this large demand, the company has over 42 thousand kilometers of aerial and subterranean subtransmission lines.

Challenges - describe in topics which problems the client presented

• Increase in civil claims after the privatization
• Centralized data generated delay in legal responses
• Morosity to distribute the information to the offices (approximately five days inside the company)
• High production of printed material, making it difficult to use the available physical space
• Delay in sending the Defense Reports
• Difficulty in the arranging representatives for the hearings
• Difficulty in issuing consolidates reports

Solutions - describe in topics which benefits were reached with TOTVS solutions (preferably emphasizing the real gains in percentages)

• Centralization of legal information between associated offices
• Single litigation system (labor, tax and civil)
• Remittance of processes and notifications to offices in up to 4 hours
• Uniform registration for all processes (criteria standardization)
• Digitalization of the processes, defense report and Summons
• Issuance of managerial reports using the system
• Integration of the digitalized documents direct from the System.

A statement from the client's executive source, reinforcing the main points of the partnership, with name and position

“Since 2003 we built a great partnership with TOTVS to perfect the management of our legal department. With solutions adapted to our needs, we were able to computerize processes and integrate our system with the accredited offices. Thus, we obtained many advantages, such as the decrease in the entry of processes, fruit of preventive actions based on the information in the process portfolio generated by the TOTVS solution and reduction in the time of internal processes".