About the client With 73 years in the market, Ramos Transportes is one of the largest cargo transportation companies of Brazil. Currently, it has 68 units, a fleet with more than 2,000 vehicles among internal vehicles and others, and more than 6,000 employees. Ramos provides cargo transportation services with the highest security standards. It was the first Brazilian company to get the Transqualit certificate Gold level, a reference standard for carriers which also includes specialized transportation of pharmaceuticals. In addition, the company got the ISO 9001:2000 certificate.
Challenges • Information integration. • Alignment of the company's processes with the new concepts brought by TOTVS ERP. • Customization of TOTVS solution, given the complexity of the client's internal processes. • Difficult communication among the units. • Adjustment of the technological environment to Ramos' data traffic.
Solutions • Centralization of information from several areas into the headquarters. • Dynamic operating processes. • Real time follow-up of results. • More business control. • System standardization. • Reduction of time to raise operating and management results. • Elimination of the rework in internal departments. • Compliance with tax liabilities within the legal time frame. TOTVS Products and Services to this Client • Datacenter (about 1,750 simultaneous users) • Management and Financials • Accounting and Tax Records • TOTVS Payroll and Electronic Attendance Control • Occupational Safety and Health • Transportation and Fleet Management
Statement of client's executive "Ramos considers technology as one of the pillars to business success. The motivation for the hiring of TOTVS services was the need to have a partner with the same profile and boldness that we have, so we can keep innovating in our segment. A partner to support our growth expectation for the company.
"We have about 1,750 users simultaneously using TOTVS Datacenter. Everyone is benefited from the daily knowledge available and for indirectly taking part in the process."
"Before the ERP, the quality of information was awful, each department had a system and they did not integrate, the result search was faulty, slow and inconsistent. To make decisions was no easy task, but now that all units have the same system, the control is maintained through parameterizations in the headquarters. The unification of data has improved information quality, reduced rework and created new business opportunities." Alexandre Souza Freitas, IT manager at Ramos Transportes.
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