The Customer Founded in the 1950's by Japanese immigrants, Sevenboys is a 100% local company which, today, is one of the three largest companies of the country's industrialized bread sector. With two factory units in Porto Alegre (RS) and Belo Horizonte (MG), the company counts with more than 1,300 employees producing around 30 types of different products.
Challenges
To improve the service to the internal customer
To speed up internal routines
To consolidate IT services
To optimize the effort in a single partner
Solutions To obtain more accurate indicators To focus on the company's core business Remote assistance for field sale empoyees Centralized support, including branches
TOTVS Products and Services to this Client
ERP
Datacenter (Hosting + Administration)
Service Desk (Brazil level)
Business Intelligence (BI)
Testimonial “We just ended the operating support and implemented the business support. Now, we have more time to work on improvements and not only just put out fires, since we work on the solution of problems only when level 1 (Service Desk) or level 2 (service partner) failed to resolve or it is not its area". Patrício Júri, IT management of Sevenboys.
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