Urbano

Urbano boosts the use of ERP and database under TOTVS's monitoring

Client name

Urbano

Headquarters

Rua João Januário Ayroso, n° 3.183.
Jaguará do Sul – Santa Catarina  
CEP: 89253-100
www.urbano.com.br

Segment
Agribusiness

Number of professionals
850

About the ClientFounded in 1960, Urbano Agroindustrial operates in rice, bean and rice pasta processing. Over more than 50 years, Urbano has established itself as one of the three largest rice and bean companies in Brazil. Its headquarters are located in the city of Jaraguá do Sul (SC), with branches in the cities of Pouso Redondo e Meleiro (SC), São Gabriel (RS), Sinop (MT), Cabo de Santo Agostinho (PE), Guarulhos (SP) and Ponta Grossa (PR). With high-end technology, its units can produce more than 45,000 tons of food per month and storage more than 320,000 tons of beans and unhulled rice.

Challenges

• More accuracy and reliability of the ERP solution
• Need of a Database
• System agility in reporting
• Inventory control

Solutions

• 24/7 remote monitoring of the client's environment.
• Reporting agility (a process that used to take three hours can now be done in 20 minutes)
• Agility in internal processes and ERP use optimization.

TOTVS Products & Services for this client

• Service Desk
• Back Office
• Customized solution for bean processing

Testimonial
“Our gain in simple reporting time, with ERP-generated reports, was higher than expected and contributes to a better performance of the business. In addition, the experience of  TOTVS's professionals with other databases was key to the success of this project.In the previous scenario, we wasted a lot of time restarting the server due to incidents in the top connect (middleware responsible reading and recording the database), resulting in a domino effect, freezing the whole system. Monitoring solved that too”.

Anaías Hafemann, IT coordinator at Urbano.