Value Proposition

To provide services that efficiently contribute to the operations of each customer, without disturbing the execution of the core activity. Through its BPO, Marketplace, Service Desk, Infrastructure and Education products, TOTVS offers solutions that provide flexibility, innovation and fully-prepared teams.

Challenges

• Automation of administrative/operational service routines
• Increase the quality of both processes and the management of activities additional to the core business
• Invest in employee training and qualification
• Disseminate knowledge
• Standardize IT solution processes and procedures

Solutions

• BPO
• Marketplace
• Service Desk
• Infrastructure
• Education

Results Achieved

• Focus on the business
• Productivity gains
• Access to cutting-edge technology
• Rapid availability of knowledge for dissemination
• Transformation of the corporate collaborative knowledge culture
• Decrease of training-related operating costs
• Sharing of qualified workforce and experts
• Making the IT budget more predictable, measurable and flexible
• Cost reduction in highly-specialized activities