Solution Summary

CSC uses a service model that provides agility, scale and a specific customer service to the company’s management process.
 

TOTVS Consulting supports companies in different CSC implementation stages: planning, diagnosis, implementation, support and operation.

It approaches:

• Implementation planning
• Analysis of return of initiative
• Creation of processes
• Training
• Initial monitoring

Benefits

• More automation of processes
• Gains in Productivity
• Gains in Scale
• Cost Reduction
• Implementation of service rendering ideas
• Improvement of Processes
• Management of processes by indicators
• Reduction of informality
• Reduction of operating risks