Product Description

Creation of an Operation Model based on E-Commerce, observing the following questions:

• Strategy: market focus and approach
• Processes: process/business model, KPI and SLA´s
• Technology: systems and tools, performance requirements
• People: skills and necessary competences

TOTVS Consulting also supports from the whole supplier and implementation selection process, up to the leverage of the E-Commerce operation (logistics operator, carriers, etc.).

Benefits

• Acceleration of the implementation project through anticipation of critical questions, from business plans to system integration
• Supplying of the holistic vision  of project, observing the process, people and technologic requirements in order to start the operation
• Unify the company’s decisions through a partnership with a skilled team with knowledge in retail and electronic operations