The OTO Service Desk offers customized services to companies looking to save time and do more with less. Through our service desk, you can contact one of the best IT teams to answer questions, request services or even schedule consultancy and project appointments.
The service desk is the only means of contact for scheduling appointments with Service Desk consultants; it ensures a prompt answer with proper care.
24/7 telephone touchpoint for remote level 1 assistance
The service desk is enabled to provide support outside business hours, since it promotes first level remote assistance with security, availability and agility.
24/7 touchpoint for emergency assistance requests
Emergencies? The service desk also receives emergency assistance requests, 7 days a week, 24 hours a day, and directs them towards local visits or remote assistance.
Touchpoint for questions about scheduling and service
When you call the service desk, you can clear any doubts you may have about scheduling or any past appointments.
Touchpoint for requesting statement of hours utilized
Through the OTO Service Desk you may request a statement of hours utilized in your contract; we help with managing time utilized and available!