This offer allows clients to keep results control and evaluation mechanisms, maximizing IT investments, focusing on its main goal through a specialized partner.

Our professionals are allocated at our client’s facilities, where they perform daily IT tasks. Our resident analysts are classified according to four profiles:

• Trainee - Recommended for companies looking for a resident analyst to provide basic-level services to users and workstations. This analyst is limited to working 6 hours per day and 5 days per week, with no possibility for overtime or working any other shifts.

• Junior - Recommended for companies looking for a resident analyst to provide basic and second-level services to users and workstations, without any of the restrictions of a Trainee.

• Full - Recommended for companies looking for a resident analyst to provide second-level services to users, workstations, servers and network equipment. This analyst is recommended for network administration, and is highly knowledgeable regarding tools and network software.

• Senior – Recommended to companies looking for a resident to provide second-level services to servers and network equipment with a high degree of specialization in the tools used by the Client.

Processes*:

• Computing environment management;
• IT area coordination;
• Administration of third-party IT contracts;
• IT processes and procedure;
• Support to end-users;
• IT committee;
• IT indicators;
• IT environment improvements;
• IT documentation;
• Procedures of Contracted IT tasks;
• IT task check-list;
• Remodeling of IT processes;
• Information Master Plan;
• Auditing (Preparatory for SOX);
• Evaluation of IT maturity;
• Monthly activity and event reports;
• Annual IT achievement report;

Benefits:

• IT cost reduction;
• Higher productivity;
• Service level optimization;
• Technical support;
• Improvement in internal management disciplines, resulting from the exercise itself;
• Reduces dependence on internal resources;
• Budget control;
• Improves risk management;
• Access to market and business opportunities through the supplier’s network.

*The activities described herein are contingent upon the work time Contract, so that these may be discounted from the total hours available, and depending on the amount of hours needed to perform the activities.