The solution provides distinguished service of the highest quality, without the investments that a proprietary structure requires, ensuring adequate support to IT clients and to the company’s business with a qualified team and extensive knowledge of market technologies, proven your certifications.
With a staff over 200 professionals, TOTVS Service Desk provides technological and geographical reach combined with proven quality.
In the Specific Projects offering, clients communicate their needs and the team of Service Desk Architects will structure the most adequate solution for his environment, impartially working with market technology providers.
The services provided are based on the number of hours and on the levels of professionals involved in the solution.
Processes:
- Project charter;
- Schedule of activities;
- Matrix of responsibilities;
- Risk plan;
- Transfer of knowledge;
- Documentation of the environment;
- Project closure;
- Back-office support (with a team of more than 250 professionals);
Benefits:
- Technological Progress;
- Increased availability;
- Increased performance;
- Productivity gain.
