It manages the technical assistance process, including control of technicians in charge, customer service processes, and online follow-up of services performed.
This is an efficient solution for customer management process. It integrates relationship components with database marketing activities. It offers conditions to create a customer service channel that centralizes Back Office information.
TOTVS has solutions for industry and fleet maintenance that promote reduction of maintenance costs and equipment wearing. They also help asset management and adoption of better practices for equipment use.
It integrates and manages unstructured company data, such as spreadsheets saved in files in possession of employees. The solution also provides strategic quality management, spreading and controlling rules and processes.
It ensures full company integration. A single register for clients, suppliers, and invoice issue, integrated with accounts payable and banks, optimizing the financial and administrative management of the company.
Improve precision in operational and financial control, reducing costs, increasing profitability, developing and managing products and their life cycles and strengthening the relationship with clients through relationship solutions.
CHALLENGES
Effectively map and direct campaigns to market niches;
Reduce the time in the product sales cycle, preventing client loss;
Develop customized products and services for clients;
Effective, real-time control over projects, resources and services provided, maintaining commercial flexibility;
Develop new campaigns to increase revenue;
Provide real-time information to managers and employees.
SOLUTIONS
ERP Back Office
Asset Maintenance
CRM
Fiscal
SPED [Public Digital Bookkeeping System] and NF-e [Electronic Invoice]
Contract Management
Project Management
HR - Human Capital Management
Legal Department
LMS/e-Learning
SAC [Customer Service]
Quality Management
Credit Analysis
BI
ECM
RESULTS ACHIEVED
Effective processes and cross media
Productivity maximization and cost reduction
Homogenization of provided service levels
Increase in value perception by the Client through new and differentiated products
Customer Loyalty
Decentralization of management and immediate decision-making, through real-time information
Know the New World
1.TOTVS has the perfect solution to enhance your company management.
2.Learn about the Business Portal TOTVS Ocean. If you are already registered, access exclusive contents HERE
