The Technical Support management solution supports the management of control points and execution processes, providing controls directly related to service procedures.
In addition, it manages support, including control over technicians in charge, going through all service processes and providing on-line monitoring of the executed service
PROCESSES
Control over service maintenance and preventive maintenance contracts
Planning and allocating technicians according to their skills and knowledge
Control over technicians' schedule
Control over the service process
Generating budgets and service orders
FAQ (Frequently Asked Questions) resource
BENEFITS
Flexibility to define the best service process
Complete budget and service order management
Management of technicians' schedules
Standardization of the services’ execution
Better management of expenses when providing services
Client satisfaction due to best service provided
Know the New World
1.TOTVS has the perfect solution to enhance your company management.
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