TECHNICAL SUPPORT

SOLUTION SUMMARY

 

The Technical Support management solution supports the management of control points and execution processes, providing controls directly related to service procedures.

 

In addition, it manages support, including control over technicians in charge, going through all service processes and providing on-line monitoring of the executed service

 

PROCESSES

  • Control over service maintenance and preventive maintenance contracts
  • Planning and allocating technicians according to their skills and knowledge
  • Control over technicians' schedule
  • Control over the service process
  • Generating budgets and service orders
  • FAQ (Frequently Asked Questions) resource

 

BENEFITS

  • Flexibility to define the best service process
  • Complete budget and service order management
  • Management of technicians' schedules
  • Standardization of the services’ execution
  • Better management of expenses when providing services
  • Client satisfaction due to best service provided

Hiring

Demonstrations

Virtual Recorded Demonstration

Virtual Online

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On-Site Demonstration (CPR-SP)

Value-added
Services

Training
Hardware

Hardware solutions that are tailor-made for your company. Check it out!
Complementary Software

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Cases

CSC

"TOTVS Ocean has many benefits, including cost reduction in implementation or roll-out, since there is no need for TOTVS analysts to be constantly...

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Sulgás

"As to support activities, for example, to request a Database restore, we needed to ask with a 48 hour notice for the company hosting the environment,...

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Protege

"With digitalized documents and integrated offices, we gained more quality in our work product and we reduced time spent to find and handle each...

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Atlantica Hotels

"A implantação via TOTVS Ocean foi muito satisfatória. Foi feito tudo online, desde a resolução de problemas até o treinamento dos usuários para o...

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Rede Record

"Until last year, the HR department took approximately two days to print and separate the employee's payroll deductions. Today, this process is...

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