TOTVS has solutions for industry and fleet maintenance that promote reduction of maintenance costs and equipment wearing. They also help asset management and adoption of better practices for equipment use.
This is an efficient solution for customer management process. It integrates relationship components with database marketing activities. It offers conditions to create a customer service channel that centralizes Back Office information.
It ensures full company integration. A single register for clients, suppliers, and invoice issue, integrated with accounts payable and banks, optimizing the financial and administrative management of the company.
It integrates and manages unstructured company data, such as spreadsheets saved in files in possession of employees. The solution also provides strategic quality management, spreading and controlling rules and processes.
It manages the technical assistance process, including control of technicians in charge, customer service processes, and online follow-up of services performed.
Contribute for service providing companies to be flexible, fast and updated, promoting effective control over operations, cost reduction, increase in revenue and greater proximity with clients and their needs.
CHALLENGES
Fulfill services hired by clients in a flexible, effective and satisfactory manner, balancing costs and profitability;
Map and develop necessary competencies in line with the organizational strategy, determining homogenization of the service level;
Fulfill and support legal, labor and tax requirements;
Obtain effective, real-time control over projects, resources and services provided, maintaining commercial flexibility;
Provide real-time information to managers and employees.
SOLUTIONS
ERP Back Office
Project Management
CRM
Fiscal
Customer Support (Call Center)
Technical Support
LMS/e-Learning
ECM
SPED [Public Digital Bookkeeping System] and NF-e [Electronic Invoice]
Contract Management
Asset Maintenance
Service hours control
HR - Human Capital Management
Legal Department
BI
Credit Analysis
RESULTS ACHIEVED
Fulfillment of contracted SLA, considering positive client feedback and profitability maximization;
Alignment of the organization's employees with the strategy, in order to properly provide services and value perceived by clients;
Provide each employee with adequate skills, reducing training costs and increasing expansion capability;
Projects’ purchasing, executive and financial planning;
Satisfied and motivated professionals, establishing relationships and sharing values and visions with all of the organization's levels;
Increase in productivity and revenue, and reduction in administrative expenses;
Employees receiving feedback and directing improvement plans in order to increase productivity and satisfaction;
Decentralization of management and immediate, real-time decision-making.
Know the New World
1.TOTVS has the perfect solution to enhance your company management.
2.Learn about the Business Portal TOTVS Ocean. If you are already registered, access exclusive contents HERE
