Value proposal

Contribute for service providing companies to be flexible, fast and updated, promoting effective control over operations, cost reduction, increase in revenue and greater proximity with clients and their needs.

CHALLENGES

• Fulfill services hired by clients in a flexible, effective and satisfactory manner, balancing costs and profitability;
• Map and develop necessary competencies in line with the organizational strategy, determining homogenization of the service level;
• Fulfill and support legal, labor and tax requirements;
• Obtain effective, real-time control over projects, resources and services provided, maintaining commercial flexibility;
• Provide real-time information to managers and employees.

SOLUTIONS

• ERP Back Office
• Project Management
• CRM
• Fiscal
• Customer Support (Call Center)
• Technical Support
• LMS/e-Learning
• ECM
• SPED [Public Digital Bookkeeping System] and NF-e [Electronic Invoice]
• Contract Management
• Asset Maintenance
• Service hours control
• HR - Human Capital Management
• Legal Department
• BI
• Credit Analysis

RESULTS ACHIEVED

• Fulfillment of contracted SLA, considering positive client feedback and profitability maximization;
• Alignment of the organization's employees with the strategy, in order to properly provide services and value perceived by clients;
• Provide each employee with adequate skills, reducing training costs and increasing expansion capability;
• Projects’ purchasing, executive and financial planning;
• Satisfied and motivated professionals, establishing relationships and sharing values and visions with all of the organization's levels;
• Increase in productivity and revenue, and reduction in administrative expenses;
• Employees receiving feedback and directing improvement plans in order to increase productivity and satisfaction;
• Decentralization of management and immediate, real-time decision-making.