Value Proposal

Control and reduce costs, manage and control the entire infrastructure and services related, optimize and automate processes and address all regulatory requirements and security demands.

CHALLENGES

• Fulfill service levels contracted (SLA) by clients in a flexible, effective and satisfactory manner, balancing costs and profitability;
• Map and develop necessary competencies in line with the organizational strategy, determining homogenization of the service level;
• Fulfill and support legal, labor and regulatory requirements;
• Obtain effective control over projects, costs, resources and services provided, maintaining commercial flexibility;
• Adapt to the market tendency of vertical divestiture and separation of power generation, transmission and distribution operations;
• Provide real-time information to managers and employees.

SOLUTIONS

• ERP Back Office
• Asset Maintenance
• SAC [Customer Service]
• Fiscal
• HR - Human Capital Management
• Legal Department
• LMS/e-Learning
• Technical Support
• CRM
• SPED [Public Digital Bookkeeping System] and NF-e [Electronic Invoice]
• Quality Management
• Business Intelligence
• Contract Management
• Credit Analysis
• ECM
• Project Management
• Help Desk

RESULTS ACHIEVED

• Fulfillment of contracted SLA, considering positive client feedback and profitability maximization;
• Alignment of the organization's employees with the strategy, in order to properly provide services and value perceived by clients;
• Properly skilled employees, reducing training costs and increasing expansion capability;
• Improvement in project acquisition, execution and financial planning;
• Satisfied and motivated professionals, establishing relationships and sharing values and visions with all of the organization's levels;
• Increase in productivity through reduction in administrative expenses and shorter deadlines
• Better feedback and improvement plan for employees, to increase productivity and satisfaction;
• Decentralization of management and immediate decision-making, through real-time information.