Control and reduce costs, manage and control the entire infrastructure and services related, optimize and automate processes and address all regulatory requirements and security demands.
Fulfill service levels contracted (SLA) by clients in a flexible, effective and satisfactory manner, balancing costs and profitability; Map and develop necessary competencies in line with the organizational strategy, determining homogenization of the service level; Fulfill and support legal, labor and regulatory requirements; Obtain effective control over projects, costs, resources and services provided, maintaining commercial flexibility; Adapt to the market tendency of vertical divestiture and separation of power generation, transmission and distribution operations; Provide real-time information to managers and employees. SOLUTIONS
ERP Back Office Asset Maintenance SAC [Customer Service] Fiscal HR - Human Capital Management Legal Department LMS/e-Learning Technical Support CRM SPED [Public Digital Bookkeeping System] and NF-e [Electronic Invoice] Quality Management Business Intelligence Contract Management Credit Analysis ECM Project Management Help Desk RESULTS ACHIEVED
Fulfillment of contracted SLA, considering positive client feedback and profitability maximization; Alignment of the organization's employees with the strategy, in order to properly provide services and value perceived by clients; Properly skilled employees, reducing training costs and increasing expansion capability; Improvement in project acquisition, execution and financial planning; Satisfied and motivated professionals, establishing relationships and sharing values and visions with all of the organization's levels; Increase in productivity through reduction in administrative expenses and shorter deadlines Better feedback and improvement plan for employees, to increase productivity and satisfaction; Decentralization of management and immediate decision-making, through real-time information.