This is an efficient solution for customer management process. It integrates relationship components with database marketing activities. It offers conditions to create a customer service channel that centralizes Back Office information.
It ensures full company integration. A single register for clients, suppliers, and invoice issue, integrated with accounts payable and banks, optimizing the financial and administrative management of the company.
It integrates and manages unstructured company data, such as spreadsheets saved in files in possession of employees. The solution also provides strategic quality management, spreading and controlling rules and processes.
It manages the technical assistance process, including control of technicians in charge, customer service processes, and online follow-up of services performed.
Control and reduce costs, manage and control the entire infrastructure and services related, optimize and automate processes and address all regulatory requirements and security demands.
CHALLENGES
Fulfill service levels contracted (SLA) by clients in a flexible, effective and satisfactory manner, balancing costs and profitability;
Map and develop necessary competencies in line with the organizational strategy, determining homogenization of the service level;
Fulfill and support legal, labor and regulatory requirements;
Obtain effective control over projects, costs, resources and services provided, maintaining commercial flexibility;
Adapt to the market tendency of vertical divestiture and separation of power generation, transmission and distribution operations;
Provide real-time information to managers and employees.
SOLUTIONS
ERP Back Office
Asset Maintenance
SAC [Customer Service]
Fiscal
HR - Human Capital Management
Legal Department
LMS/e-Learning
Technical Support
CRM
SPED [Public Digital Bookkeeping System] and NF-e [Electronic Invoice]
Quality Management
Business Intelligence
Contract Management
Credit Analysis
ECM
Project Management
Help Desk
RESULTS ACHIEVED
Fulfillment of contracted SLA, considering positive client feedback and profitability maximization;
Alignment of the organization's employees with the strategy, in order to properly provide services and value perceived by clients;
Properly skilled employees, reducing training costs and increasing expansion capability;
Improvement in project acquisition, execution and financial planning;
Satisfied and motivated professionals, establishing relationships and sharing values and visions with all of the organization's levels;
Increase in productivity through reduction in administrative expenses and shorter deadlines
Better feedback and improvement plan for employees, to increase productivity and satisfaction;
Decentralization of management and immediate decision-making, through real-time information.
Know the New World
1.TOTVS has the perfect solution to enhance your company management.
2.Learn about the Business Portal TOTVS Ocean. If you are already registered, access exclusive contents HERE
