Optimize passenger service and asset management, support marketing business processes, strategic planning, purchases, maintenance, service sales and closer relationships with customers and their needs. In addition, support operators, travel agencies and hotels to improve the quality of services provided, management of costs and resources, providing greater proximity with clients and their needs through relationship solutions.
CHALLENGES
Fulfill service levels hired by clients in a flexible, effective and satisfactory manner, balancing costs and profitability;
Map necessary competencies, in line with the organizational strategy, determining a homogeneous service level;
Improve development and planning of services for passengers and efficient fleet management;
Fulfill and support legal and labor requirements;
Effectively control projects and services provided, maintaining commercial flexibility;
Adapt to regulatory requirements
Provide real-time information to managers and employees.
SOLUTIONS
ERP Back Office
Asset Maintenance
Project Management
Fiscal
HR - Human Capital Management
Legal Department
LMS/e-Learning
Environmental Management
Credit Analysis
Fleet Control
CRM
SPED [Public Digital Bookkeeping System] and NF-e [Electronic Invoice]
Business Intelligence
Contract Management
ECM
Service hours control
SAC [Customer Service]
RESULTS ACHIEVED
Fulfillment of contracted SLA, considering positive client feedback and profitability maximization;
Alignment of the organization's employees with the strategy, in order to properly provide services and value perceived by clients;
Properly skilled employees, reducing training costs and increasing expansion capability;
Improvement in project acquisition, execution and financial planning;
Satisfied and motivated professionals, establishing relationships and sharing values and visions with all of the organization's levels;
Increase in productivity through reduction in administrative expenses and shorter deadlines;
Decentralization of management and immediate decision-making, through real-time information.
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