Value Proposal

To provide better practices of clients relationship management. Attentive to the world scenario, where clients are the companies' main focus, TOTVS CRM solution provides a set of functionalities and views that support the business areas, bring competitive advantage and raise the bar of any company's management intending to stay ahead of competition and obtain solid market growth.

Challenges

• To increase service with efficiency
• To centralize the relationship channels with consistent information
• To create relationships with clients in an assertive way
• To increase results by marketing means
• To optimize sales
• To maximize profits

Results

• Reduced operating costs for relationship and marketing as a result of a structured register of contacts with clients
• Fast decision making with analysis of campaigns, actions and marketing campaigns
• Increase in average sales ticket and profit margin due to greater client's satisfaction
• Identification, distinction and customization of relationships with clients based on their transaction record
• Dignity of the company in its relationship with the market