Enable participant perform Telemarketing transactions such as: Register clients (history, financial status, contact person and telephone, opinions and suggestions), register of products (sales promotions, features, logs, competitor products and accessories), register of sales scenario (price list, discount rules, bonus rules and trading rules) register of Campaigns (events, scripts, campaigns and goals) and their closing. In the Telesales movement, provide support to client by telephone, from sales quotations, converting Sales orders into Invoicing through issued Sales Invoices.
Professionals of the departments of Telemarketing, TeleSales, Tele-collection, CRM/CIC/SAC.
Basic IT knowledge, in Windows especially;
Experience in Call center environment.
How to Parameterize the Call center Module: User checks through Setup Module an example of the Parameter used in the movement of the Call Center Module, highlighting its importance in the day-to-day of the sector.
Maintain the following records:
Support Service Groups;
Positions of Contacts;
Management of Contacts:
Management of Campaigns:
Occurrences versus Actions;
Call Center – Telemarketing.
Type of Entry/Outflow.
Call Center – Telesales;
Exclusion of Orders
Contacts List - TMK;
Implementation of contacts list: Operator agenda.
Generate and analyze reports of services.
Para conferir as próximas turmas desse curso acesse:
3 três vs, big data, business analytics, cloud computing, conectar, conectividade, dados, excesso de informação, grande quantidade, internet, pequenas e médias, pme, produção de informação, rede virtual, tendência