Field Service - Version P10

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Objective

The Field Service environment helps to manage the control of technical maintenance of products, besides the allocation and monitoring of technicians and services.

Target Audience

Professionals with knowledge in technical assistance and resources offered by the system, and ERP access control.

Pre-requirements

• Basic knowledge on information technology and procedures for technical assistance.

Topics addressed

• Basic Records of the Field Service Environment:
• Terms of Payment;
  •     Records of Cost Centers;
  •     Field Technicians / help desk records;
  •     Event Recording;
  •     Installed Base Management;
  •     Other important records to use the Field Service Environment.
• Register and control technical Calls;
• Perform opening and Control of Service Orders;
• Control of Preventive Maintenance Plans.
• Contract Maintenance Management;
• Project Management of Equipment Installation ;
• Administration of Installed Base backlogs;
• Management of Technical Assistance and Help Desk;
• Control of Quotations and  Generation of Service Orders;
• Complete administration of the Repair Center with a record of attendance, expenses, etc..;
• Monitoring of Services.
• Monitoring of SOs.

Course Load

16 Hours