Train participants in concepts and tools of the integrated process management methodology, with the purpose of managing the company's operational efficiency through objective indicators and goals, guiding the execution of action plans and adopting continuous improvement practices.
Target Audience
Middle managers, coordinators and function leaders directly involved in reaching department goals and objectives, employing continuous improvement practices.
Pre-requirements
None.
Topics addressed
Basic structure of a company's management system
Importance of people in process management
How to build and implement an indicator system
How to manage in order to improve process results (improvement PDCA)
Knowledge and application of tools:
Monitoring graphs
Stratification
Cause and effect analysis
Action Plan (5W2H)
How to manage in order to stabilize results (stabilization PDCA)
Knowledge and application of tools:
Control graphs
Process flowchart
Standard operating procedure
Bibliography and research sources
Presentation of SGI resources to support process management through the use of indicators
Tags:
acessibilidade, bpm, business process management, colaboração, comunicação colaborativa, eficiência, fluig., gestão de processos de negócio, interface amigável, plataforma de gestão global, processos, segurança, user friendly
