Demonstrate the capabilities of Telecollection to obtain better results in the administration of finances, manage overdue and unpaid bills, their negotiations, setup Telecollection, select and control defaulters and control calls.
Target Audience
Professionals with knowledge of the Telecollection Department.
Pre-requirements
Basic knowledge of information technology, especially Windows environment;
Experience in a Call Center environment.
Topics addressed
Maintain Records:
Trading Rules;
Selection Rules;
Selection of Bills.
Operational:
Collection List;
Operator Schedule;
Receptive Service.
Completion:
Transfer of Services;
Collection write-off.
Generate and analyze reports of services.
Course Load
4 Hours
Para conferir as próximas turmas desse curso acesse:
