BPO

As the world becomes more competitive, innovations, quality and availability are fundamental, more cost reduction together focus on the main activity of each company has become essential in the continuous addition of benefits for the customers and in the quest for results for shareholders.

Focus on the activity not to spend energy on activities generating little added value and cost reduction on that someone can do better and in scale. From this point of view, the number of companies that have resorted to outsourcing has been multiplying significantly and is already a world fact.


Companies of the most assorted lines of business are increasingly adhering to this type of service as an alternative to respond to the new and complex challenges of the globalized world.

Until not so long ago, outsourcing has been regarded as a mere doer of administrative and operational  tasks and is now clearly going through transformation stage, where, more than simply managing operational processes, it has to be aligned and focus on the business strategy and corporate targets.

To TOTVS, outsourcing is the full integration and interaction of software with a wide range of administrative and/or operational services, standards or customized software for each segment.
 
Its outsourcing offer includes TOTVS proprietary and third party solutions. It is divided into:

• Human Resources BPO
• Financials BPO
• Segment BPO

 

Human Resources and Financials translate the administrative offer, whereas Segment translates the operational offer, depending on the characteristics of each sector of the company.

Outsourcing goes far beyond SaaS (Software as a Service): it is the perfect generation of data and its later transformation into information.

Information that sets the grounds for the future decision-making of each company.

• Full technological and secure infrastructure for hosting, management of applications and storage of data

• Round the clock application availability

• High processing performance

• Scalability for large data

• Ensured legal and technological evolution updates

• Flexible functionalities and processes

• Unlimited number of users

• Operational customer service and specialized technical support

• Accurate results

• Strong system integration capability

• Process mapping and redesign

• Self service portal for collaborators and managers
 

TOTVS offers the outsourcing solution in different levels, meeting different strategic and operational objectives of companies, generating results in a smart, practical, structured fashion and with lower costs.

The solution maximizes profits and reduces operational costs and risks in connection with major subjects such as: infrastructure and technology, processes, information, quality, flexibility and system integration.

The whole process is absorbed by the expertise of specialists, reducing terms and enlarging quality gain, generating more competitive advantage for each customer, who can focus its resources on the core business of its company.

TOTVS' BPO business comprises three large lines of work:

1) Assisted ASP: in this line, a software environment is made available (e.g.: payroll), some parameterizations and legal support, in addition to a first class Helpdesk adding legal doubts to your system applications.

2) BSP: this line includes all the operational work of a department (e.g.: personnel, finances, etc.), i.e., all the transactional work (operation in which there is an exchange or transfer of values) is performed by the outsourced team. This operation is carried out at the provider's premises.

3) BPO: outsourcing of the whole operation, where transactional and non-transactional tasks, which may be performed at the client's work premises or at a place allocated for such activities.